CA Copeland

Talented and accomplished Information Technology professional with extensive background in Systems & Network Administration, Security, Troubleshooting, Configuration, Deployment, Technical Project Management, Infrastructure & Enterprise Architecture, and Corporate Messaging. Over 15 years of experience Consulting Solutions utilizing custom programming, networking, and computer configurations, including 12 years of experience in Lotus Notes and Domino Development and 10 in Administration/Architecture, holding dual certification as a Developer and Administrator for R4, R5 & R6.5. Also, 10 years in Administration and Enterprise Architecture. Proven ability to design, modify, manage, and deploy application solutions in a security conscious manner ranging from single database knowledgebases to approval cycle and workflow applications to multiple database sales force automation applications for use by disperse and sporadically connected users. Administration experience with small (a few servers) to global (200+ servers in multiple datacenters) server environments and desktop environments ranging from a single lab or workgroup to 2000+ workstations in remote offices and on a wide range of platforms (Win32, UNIX, Linux). Experienced with on-site as well as remote administration environments.

Able to liaison between technical and non-technical people. Adept at determining requirements, project scheduling, and technology planning.

SKILLS & ROLES

• IT Business & Systems Analysis
• Security Analysis
• Infrastructure/Enterprise Architecture
• Technical Project Management
• Systems/Network Administration
• Systems Configuration & Troubleshooting
• Messaging/Groupware Administration

Consolidated Systems Inc., Columbia, SC (Feb 2008 – present)

IT Business Analyst

· Worked with internal business units to determine and document business requirements using use cases and UML diagrams, work with the developers to ensure understanding of the current state ans future state vision for the application or process, and then manage the project by effectively communicating between the technical services, application development, and subject matter expert teams.

· Applied Analysis techniques to advise the technical services team on security, architecture, and messaging best practices to improve the reliability and stability of information systems.

· Provided mentoring to technical services personnel to guide and raise their understanding and confidence using troubleshooting techniques and data center operations.

Kroger / Promevo, Telecommute (Oct 2007 – Dec 2007)

Lotus Notes Developer

· Worked with QA and Testing to work though issues and add new features to the Headcount Request application (a personnel request workflow application).

· Using Instant Messaging and conference calls, a spreadsheet of issues was kept up to date for key stakeholders at Promevo as well as Kroger.

· Development accomplished in Notes/Domino 7 utilizing multiple PCs at a remote location (one for development and another for initial testing)

· Application routines were comprised of LotusScript (95%).

Sabbatical, Nairobi, Kenya (May 2007 – Oct 2007)

· Took a sabbatical from consulting to accompany my wife as she conducted dissertation research

· Beacon of Hope (Volunteer Work): Computer Systems & Network diagnostics, repair, and administration

The Capitol School, Tuscaloosa, AL Oct 2006 – May 2007

Substitute Teacher & Technology Consultant

· Substitute Teacher for Middle and High School Mathematics, Technology & Citizenship classes.

· Technology Consultant on the establishment of an Introduction to Programming elective class starting in January 2008.

Glenwood Regional Medical Center / IASIS, West Monroe, LA (Jan 2007 – Feb 2007)

Migration Consultant

· Migrated about 400 users from Microsoft Exchange 2003 to Lotus Notes/Domino 7.0.2.

· Configuration of Microsoft Exchange to forward inbound eMails to Lotus Domino after users had been migrated to a new Lotus Notes account.

· Aided System Administrators with diagnosing and correcting SMTP and other mail routing issues

· Recommended Server Optimization and other “best” practices

· Migration of about 200 Public folders.

· Designed a Custom “Public Folder” template to best present migrated Public Folder data.

· Composed and Documented a step-by-step procedure to import Personal Folder (PST) files, to be used as the basis of newly created Archive files.

· Established Archive Policy, to support corporate restrictions on mail file size, on a central Archive server.

Wachovia, Charlotte, NC (Jun 2005 – Oct 2006)

E-mail Systems Administrator

· Team of nine administrators responsible for the support and maintenance of 205 Domino Servers (Windows 2000, AIX 5.3, & Linux covering R4.6.6 to R7 and servicing 90,000+ users).

· Worked with Audit and other groups to consolidate 51 application servers onto 6 Domino cluster pairs – eliminating legacy and unsupported hardware, Operating systems, and Domino versions

· Developed and modified Administration automation tools for aiding in the administration of over 200 domino servers.

· Worked with the eMail compliance team to develop applications to verify and ensure that the eMail and IM chats of regulated users were being captured and logged by the sending of test messages to the capture address and paging the On-call if a message did not arrive.

· Responsible for documenting incidents of server interruption and for my servers, opening Service Requests with Lotus/IBM, Oracle, and other vendors, and determining Root Causes for crashes and errors.

· Prepared change documentation including detailed implementation plans, verification instructions, back-out contingencies, and post mortem analysis for changes to the production server environment.

Baltimore Gas & Electric, Telecommute/VPN (Jun 2005 - Dec 2005)

Application Server Remote Administrator

· Review and approve application and security and Operating System Patches

· Administrator for legacy Domino Application Server, troubleshooting and maintaining Windows 2000 Servers

· After meeting with BGE to determine what changes were needed in the MOPS (Meter Order Processing System) application needed to be made, worked with the team to generate, review, and agree upon a scope of work and project plan. Following the project plan, made interface updates, date migrations, and implemented a series of profile documents whereby the customer could maintain the data entry selection lists themselves (Nov-Dec 2005)

3M, Guin, AL (Jan 2005 – Jun 2005)

Applications Developer

· Develop several inter-related Workflow applications to digitize the Process Safety Management (PSM) and Management of Change (MOC) processes

· Developed a common navigation point for accessing all related databases, including the ability to “browse” to any PSM related information

· Redesigned the Management of Change Workflow to allow for customer modification without the need for design changes

· Designed a central Action Item database as the workhorse of the change process. The Action Item Database being separate from the Change and Process documents enabled the document repositories to remain dedicated and not get overloaded with the work-related documentation.

Inventory Locator Service, Memphis, TN (Aug 2004 – Dec 2004)

Applications Developer

· Designed Security related workflow applications for Sarbanes-Oxley compliance (SIR & SAR)

· Developed a Security Incident Reporting (SIR) application that provided criticality-based notification, Incident types and a tabbed interface for additional information.

· Redesigned and Developed a Security Access Request (SAR) workflow application to ensure proper authorizations and implementation processes were performed. Also included were the formulation of a MasterApprover role and an Access Revocation process, by request and automatically when a temporary request expired.

· Modified the Home Office Notification (HON) application to correct user interface bugs and expand the application functionality to meet the client’s specification document. HON is a Sales Force Automation & Customer Relationship Management application that allows the sporadically connected sales force, with Notes Clients, to have access to functions available in the primary Client Maintenance Utility. HON consolidates data from the customer master databases on the Mainframe and in Oracle via LEI and then pushes changes back to Oracle.

IBM, Tuscaloosa, AL (Nov 2003 – Aug 2004)

Lotus Notes System Specialist

· Designed and Developed an Online IT Services Request (ITSR) application in Notes/Domino for use on MBUSI’s Intranet (Mercedes Benz US International). The Application allowed an Anonymous Intranet User, using Internet Explorer, to request IT Services. The workflow tracked the request’s approval from their manager, then from the IT Manager and finally being electronically entered via SMTP into IBM’s ManageNow Problem Ticketing system for tracking and resolution.

· ITSR provided the requesting user with the standard corporate intranet look-and-feel, utilizing JavaScript and CSS, while allowing them to search for their manager’s name in the global DaimlerChrysler corporate directory.

· The application had been requested from IBM for 2 years. I completed the initial application design in 3 months and the complete version in 8 months.

· ITSR utilized JavaScript, CSS & HTML, LotusScript and @Formulas.

· Lotus Notes User Administration & client support, troubleshooting eMail issues, calendaring, appointments, meeting reservations, ToDo’s, client hardware, configuration and Palm device synchronization problems

· PalmOS device installations and synchronizations to Lotus Notes via Intellisync and EasySync.

City of Homewood, Homewood, AL (Oct 2002 – Nov 2003)

Provisional Appointment, Network/Systems Administrator II (Jul 2003 – Nov 2003)

· Provisional Appointment by the Mayor of the City of Homewood as Network/Systems Administrator II.

· Functioned as City IT Administrator, Project Manager, Security officer, Web Developer, and defacto CTO.

· Established Security and Acceptable use policies for city-owned computing and network equipment.

· Constructed the city’s web site and DMZ.

· Reconfigured the city’s internet security to protect against viral and hacker threats.

· Managed and coordinated IT related efforts in all departments, including internal messaging and corporate Instant Messaging

· Installed, Configured, and Administrated Exchange 2000 for all city employees (300 mailboxes)

· Deployed Anti-Spam protection for Exchange.

· Implemented Symantec AntiVirus Corporate edition.

· Supported Application and OS updates deploying and administering Microsoft Software Update Services and Microsoft SMS

· Deployed Remote Control software on all workstations and servers.

· Designed the Active Directory from the ground-up for all city computers and users with concentration on performance and fault tolerance.

· Developed and deployed Group Policies focusing on security.

· Managed the WAN and VoIP Telephone system.

· Deployed a Helpdesk application to assist in tracking and troubleshooting all server, network and workstation problems

· Developed and maintained the City’s intranet and internet sites personally, instead of opting to subcontract the work (saving the City $50,000)

· Reported directly to the Mayor of Homewood

Consultant, Technical Project Manager (Oct 2002 – Jul 2003)

· Managed for the city’s replacement of over 200 Dell workstations and 12 Dell servers.

· Configured and deployed Microsoft Exchange 2000 and Outlook XP to all City Employees.

· Redesigned the Active Directory started by the Police & Fire Departments.

· Wrote the Request-For-Bid and Managed the Bid process to select a WAN architecture and vendor for the City.

· Managed the establishment of the City-Net (WAN) connecting the city’s separate departmental LANs

· Wrote the Request-For-Bid and Managed the Bid process to select a single telephone system for the City

· Managed the replacement of the City’s disparate departmental telephone systems with a single city-wide InterTel Axxess VoIP telecommunications system.

· As there was no IT Department, Acted as the City’s only staff IT person and assisted the Mayor in designing the budget for a new IT Department.

· Performed day-to-day troubleshooting and maintenance of newly deployed Workstations, servers and network connectivity.

· Reported directly to the Mayor and City Council of Homewood

International Paper, Memphis, TN (Aug 2002 – Oct 2002)

Consultant, Lotus Notes Administration and Development

· Developed the mail user migration methodology, managed and administered the migration and consolidation of 5000 Xpedx Lotus Notes users from 12 disparate Domino servers onto new 3 partitioned Domino servers in the Southwind datacenter

· Developed the application process whereby the user was engaged in the mail move and was empowered to initiate the migration by pressing a “button” sent to them in an eMail. The button-script, finalized the mail move process by adjusting the user’s location documents and workspace to direct them to their newly created replica on the new server. The script also recorded which users had executed the migration and a further clean-up process gathered the stragglers

· Assisted the mail migration process by troubleshooting individual client configurations and making adjustments to ensure proper operation.

· Developed server agent code to re-insert the Administrator group into the Access Control List of mail files where it had been removed, thus enabling those users to be migrated.

Baltimore Gas & Electric, Baltimore, MD (Jun 2002 – Jul 2002)

Consultant, Lotus Notes Administration and Development - Migration

· Performed Code review and modifications to 20+ applications including their mission-critical Meter Order Processing System – MOPS.

· Installed and configured new Domino R5.0.10 servers on Windows 2000, including all troubleshooting of the server hardware, network connectivity, and application upgrades.

· Performed Migration for all Notes applications and mail files from R4.5.2 to R5.0.10.

US Steel – Fairfield Works, Birmingham, AL (Feb 2002 – Jun 2002)

Consultant, Lotus Notes Administration and Development - Migration

· Mentored the Domino Administrators to bring them up-to-speed and advise them on the finer points of administration and migrating R4 to R5

· Migrated a single Domino mail server to a High-Availability Domino Cluster on dual Compaq DL 380s running Windows 2000 Server

· Established standard operating procedures for administering the R5 servers and maintenance checklists to ensure proper cluster performance.

· Designed application distribution packages using Wise Installation Manager for use with Microsoft SMS, including the Lotus Notes client update package.

· Performed troubleshooting of installation packaged to ensure proper deployment on various client hardware configurations

Loki Systems, Tuscaloosa, AL (Dec 2001 – Feb 2002)

Consultant, Security Analysis and Technical Architecture (HIPPA)

· Evaluated the business goals for a startup company.

· Provided guidance in finalizing their plans to construct a fiber network in West Alabama to link the schools and healthcare facilities and provide internet access as well as serving as the basis for their HIPAA data clearinghouse.

· Analyzed available “open source” options for security and scalability to provide the most robust platform for the interconnectivity applications while minimizing exposure to licensing costs and security liability.

Titan Technology Partners, Birmingham, AL (Jun 2000 – Dec 2001)

Senior Consultant

· One of the most senior consultants within the company having specializations of Technical and Infrastructure Architecture, Security Analysis, Disaster Recovery Planning, and Lotus Notes. Worked for various clients such as MeadWestvaco, Dominion Energy, AmSouth Bank, Cobb Energy, and Piggly Wiggly of the Carolinas.

· Developed a groundbreaking architecture for Piggly Wiggly of the Carolinas using Internet, intranet, and extranet technologies to extend retail point-of-sale and customer rewards program from in-store only to include all of their partner merchants. The solution eliminated the paper-based rewards issuance/redemption process and replaced it with a reward-point credit/debit system. Consulted on Internet/firewall security, networking, change management, and eBusiness architecture.

· Developed Disaster Recovery Plans for Client/Server systems within AmSouth bank, including Corporate SNA gateways to the IBM/390s, DNS/DHCP servers, WINS servers,, and initial investigation of their Nashville Datacenter as the primary recovery site.

· Assisted in the troubleshooting and development of integration architectures featuring Microsoft Active Directory and other LDAP compliant directories into a cohesive and comprehensive repository of client, customer and employee data.

· Performed Technical Documentation and composing Proposal deliverables for clients.

Chesapeake Display & Packaging, Winston-Salem, NC (Feb 1999 – Jun 2000)

Enterprise Architect

· Advisor to the CIO and CTO on prudent uses of IT to achieve business goals and solve business problems relating to the supply chain and manufacture of temporary and semi-permanent consumer product displays.

· Provided tier 3 support and troubleshooting for corporate messaging, networking, workstation and server issues.

· Primary Lotus Notes Developer

· Change Control Manager for Messaging and Workgroup Knowledgebases.

· Groupware Team Manager and Business Unit liaison managing the Groupware team of 3 developers, an administrator and a support engineer

· Enforced corporate development standards and procedures and change control methods for Lotus Notes.

· Performed security analyses for acquired companies before allowing them onto the corporate WAN.

· Controlled user access to the messaging backbone and corporate knowledgebases.

· Enforced Standard Approved Application list by providing tier 3 troubleshooting for the Microsoft SMS team.

· Project Manager for the Windows 2000 Active Directory Migration

· Project Manager for the Lotus Notes R5 Migration project

Kawneer Company, Norcross, GA (Apr 1996 – Jan 1999)

Technical Project Manager

· Manager of special and strategic projects, such as ISO 9001 certification and Year 2000 Project

· Developed and Maintained the List of Approved and Standard Hardware and Software for workstations and servers using Norton Application Server and Microsoft SMS to deploy and enforce approved application versions and updates

· Constructed the Kawneer client/server testing facility

· Assembled and composed technical documentation for various aspects of IT operations for ISO 9001 certification.

· Manager of the corporate technical support staff (20 members) at HQ and each of 17 manufacturing plants across North America manufacturing architectural aluminum products.

· Windows NT4 Domain Administrator & Backup Netware Administrator

· Change control for the messaging backbone (Lotus Notes)

· Lotus Domino Administrator & Developer

EDUCATION

University of Alabama: B.S. in Geographic Information Systems, Computer Science minor, 1992

MCP+I – Microsoft Certified Professional, Internet Specialist

BCPM – Brainbench Certified Project Manager

PCLP – Notes R4 Principal Developer

PCLP – Notes R4 Principal Administrator

CLP – Notes/Domino R5 Developer

CLP – Notes/Domino R5 Administrator

CLP – Notes/Domino R6/6.5 Administrator

CLP – Notes/Domino R6/6.5 Developer